California Pizza Kitchen is offering customers a half-off macaroni and cheese deal after a botched online order went viral.
One TikTok user documented a series of unfortunate events that concluded with a botched order from the pizza chain. The user shared that she ordered macaroni and cheese from the restaurant but only received the cheese.
The user said she called the restaurant about the mistake but was told that she ordered the menu item wrong.
“I just called CPK, and two separate people told me that I should have ordered the noodles separately,” the user said.
The original video has garnered 3.8 million views and over 520,000 likes as of Tuesday afternoon.
In response to the viral video, CPK uploaded a video addressing the order mistake on its official TikTok page.
“Hello everyone, Chef Paul here,” Paul Pszybylski, CPK’s vice president of culinary innovation, said in the video. “I heard there’s been a little bit of confusion on how to properly make our mac and cheese, so I thought I’d send this video out nationwide to make sure everybody knew the proper steps.”
Pszybylski then goes through the recipe and concludes the video by sharing the deal.
“Since, recently, we gave one of our guests only half a mac and cheese, we’re gonna give all of our guests half off mac and cheese starting today through the rest of the month,” he said.
There are 200 CPK restaurants nationwide, including 55 locations in California.
Customers can redeem the offer using the code “CHEESEANDMAC” for delivery and takeout orders.
To make up for their mistake, CPK sent the woman a box of goodies, including a certificate for free mac and cheese for a year, a box filled with pasta noodles, a certificate for free pizza for a year, and a letter from the company.
